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Call Center

Our Central Reservations Offices (CRO's) are regional contact centres who are often the first point of contact for our guests all around the world. They are passionate about providing world-class customer service and use industry leading sales/service processes to deliver a great and individual customer experience to each of our guests.


What I Love Most About My Job: Yvonne’s Story

Yvonne lifts the lid on her hospitality experience so far and why she loves working for us.

Spread Your Wings: Akshay’s Key To Building Confidence

Akshay shares his thoughts on working with IHG so far and sheds light on why a supportive and positive place to work is important to him.